Refund policy

Refunds:

Please choose your products carefully before making a purchase, as you are solely responsible for your order.

Hello Paws is not obligated to provide a refund or replacement if you change your mind.

However, you are eligible for a refund or exchange if an item has a significant issue. This includes when the item:

- Has a problem that would have prevented someone from purchasing it if they had known.
- Is unsafe.
- Is significantly different from the sample or description.
- Has damaged packaging or spoiled food.

Returns:

Hello Paws does not accept returns unless mutually agreed upon. Any product returned to us due to customer refusal to accept delivery will not be accepted as a return under any circumstance.

Please contact us before making any return.